STANDARD PRODUCTS: For standard orders of "in stock" products (ie, no personalisation / engraving), your item will be shipped within 2 business days of your order and payment being received. You will receive an email containing courier tracking details. (Sometimes these end up in your your Junk/Spam folder).
PERSONALISED PRODUCTS: For personalised orders (ie, engraved / painted / custom pieces), we mock up drafts and send them through to you for checking within 5 working days of your order. If you request changes, we will send you another draft.
When we have received your "OK" to proceed it can take up to 3 weeks for the finished product to be made, assembled and shipped.
Once your order is completed and ready for shipping, we will send you through a "finished product" sneak pic and the courier tracking details for your order.
If you need your item sooner, please do let us know - occasionally we can get urgent orders done within a few days. Rush orders can sometimes incur a small fee.