Returns & Refunds
We do not have to give a refund if you change your mind about a purchase — so please choose carefully. (We can assess this on a case-by-case basis, please get in touch with us to discuss as we may be able to exchange your purchase).
If the product you have purchased is faulty, we will provide either a replacement product or refund as required by the Consumer Guarantees Act. We will cover return shipping fees.
By purchasing from Rogers Design & Create, you accept and acknowledge:
- Discounted & sale items are final and cannot be returned or exchanged
- Personalised items cannot be returned or refunded, unless they are deemed faulty by both the purchaser and Rogers Design & Create
- Returned items must be in new condition and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a refund for a faulty or damaged product, please click here to get in touch with us. We will then be in touch with instructions on how to return your faulty product to us.
Further information can be found here: https://www.consumer.org.nz/articles/returns-and-refunds