FAQs

  •  ORDER TIMEFRAMES

STANDARD PRODUCTS:  For standard orders of "in stock" products (ie, no personalisation / engraving), your item will be shipped within 2 business days of your order and payment being received.  You will receive an email containing courier tracking details.  (Sometimes these end up in your Junk/Spam folder).

PERSONALISED PRODUCTS:  For personalised orders (ie, engraved / painted / custom pieces), we mock up drafts and send them through to you for checking prior to your order being made.  If you request changes, we will send you another draft. 

When we have received your "OK" to proceed it can take up to 3 weeks for the finished product to be made, assembled and shipped.
Once your order is completed and ready for shipping, we will send you through a "finished product" sneak pic and the courier tracking details for your order.  

If you need your item sooner, please do let us know - occasionally we can get urgent orders done within a few days.  Rush orders can sometimes incur a small fee. 

 

  • PAYMENT OPTIONS

We accept most major credit/debit cards (Visa, Mastercard, Amex etc), along with ShopifyPay, Apple Pay and Google Pay.  

We also offer LayBuy and Afterpay.

 

  • PICK UP, FREE LOCAL DELIVERY & COURIER

We offer NZ-wide tracked shipping via Courier Post on most of our products (some are pick up only - due to sizing - this will be mentioned in the product description).  Additional shipping fees may apply to areas outside of the North and South Islands (ie, Waiheke and Chatham Islands).

We also ship to Australia, UK and USA - pricing will be visible during checkout.

Pick up is available from our home in Amberley, North Canterbury and we offer FREE delivery in Amberley and Leithfield (non-gravel roads).  

Please be sure to select the correct shipping, pick up or delivery option when going through our check out.  

Our shipping prices do vary depending on the size of the product you order.

 

  • RETURNS & REFUNDS

We do not have to give a refund if you change your mind about a purchase — so please choose carefully.  (We do assess this on a case-by-case basis, please get in touch with us to discuss as we may be able to exchange your purchase).

If the product you have purchased is faulty, we will provide either a replacement product or refund as required by the Consumer Guarantees Act.  We will cover return shipping fees.  

By purchasing from Rogers Design & Create, you accept and acknowledge:

  • Discounted & sale items are final and cannot be returned or exchanged
  • Personalised items cannot be returned or refunded, unless they are deemed faulty by both the purchaser and Rogers Design & Create
  • Returned items must be in new condition and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a refund for a faulty or damaged product, please click here to get in touch with us.  We will then be in touch with instructions on how to return your faulty product to us.  

Further information can be found here: https://www.consumer.org.nz/articles/returns-and-refunds